Introduction

At M.R. Mechanical Inc., we are committed to protecting the privacy and security of our customers' and employees' personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of personal information when you interact with us through phone calls, emails, and text messages.

Information Collection

Types of Information Collected:

• Personal Information: This includes names, addresses, phone numbers, email addresses, and other contact details.

• Payment Information: Credit card numbers, billing addresses, and other financial details.

• Project Information: Details about the services requested, including site addresses and specifics about HVACR systems.

Methods of Collection:

• Phone Calls: Information provided during calls, including call recordings where applicable.

• Emails: Information shared through email correspondence.

• Text Messages: Information provided through SMS or other text messaging platforms.

Use of Information

Primary Uses:

• Service Provision: To provide, manage, and improve our HVACR services.

• Communication: To contact you regarding appointments, project updates, billing, and customer service.

• Billing and Payments: To process payments and manage billing.

Secondary Uses:

• Marketing: To inform you about new services, promotions, and offers, with your consent.

• Feedback: To gather feedback for service improvement.

Sharing of Information With Third Parties

Your mobile information will NEVER be shared with other parties under any circumstances. This includes third parties, affiliates, for marketing or promotional purposes.

Storage:

• Information is stored securely in our databases and is accessible only by authorized personnel.

Protection:

• We use encryption, firewalls, and secure servers to protect your information.

• Regular audits and security assessments are conducted to ensure the safety of your data.

1. Access and Correction: You have the right to access and correct your personal information.

2. Opt-Out: You can opt-out of receiving marketing communications at any time by emailing service@mrmechanicalpnw.com or calling 1.888.913.1045.

3. Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

While our primary interactions are through phone, email, and text, we also use cookies and similar tracking technologies on our website to enhance your online experience. These technologies help us understand user behavior and improve our services.

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email or text message.

If you have any questions or concerns about this Privacy Policy, or to Opt-Out please contact us at: 1.888.913.1045 or email us at service@mrmechanicalpnw.com.